Wrong orders
Details get lost between the guest, the waiter and the kitchen. The wrong dish goes out and the table waits again.
Now piloting with select restaurants
Orders without the back-and-forth.
Guests scan, order, and track their food from the table. Your kitchen and waiters get instant alerts. No wrong orders. No unavailable dishes. No running around.
The problem
Busy service shouldn't mean mistakes.
Out-of-stock surprises
Guests order a dish you no longer have, and someone has to walk back and break the news.
Waiters running back and forth
Every small request means another trip: a menu, serviettes, water, the bill.
How it works
Three steps from the table to the kitchen.
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Scan
The guest scans the QR code on their table and sees your live menu. Dishes you've run out of are marked sold out, so nobody orders them.
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Order and track
The kitchen screen chimes for every new order. The guest watches it move from received to preparing to ready to served, without asking anyone.
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Call and pay
One tap calls a waiter and says exactly what to bring: cutlery, serviettes, water, a clean-up or the bill. When guests are done, they tell you they're ready to pay.
Built for every role
Everyone sees what they need, nothing more.
Guests
- Order without waiting for a waiter
- Live status of their order
- One tap for help
Kitchen
- A chime for every new order
- Tap to start cooking
- Tap when it's ready
Waiters
- A chime when food is ready
- See exactly which table
- Fewer wasted trips
Managers
- Control the menu and what's available
- Fewer order errors
- Faster table turns
Features
Everything service needs, in one place.
Live menu with availability
Switch dishes on and off in seconds. Guests only see what you can serve.
Table-specific QR codes
Each table has its own code, so every order arrives with the right table number.
Real-time order tracking
Guests follow their order from received to served.
Kitchen and waiter chimes
New orders chime in the kitchen. Ready food and table requests chime for waiters.
Call-the-waiter requests
Guests pick what they need, so the waiter brings it in one trip.
Ready-to-pay prompt
Guests let you know when they're ready for the bill. No more waving across the room.
Staff logins for every role
Kitchen, waiters and managers each get their own screen and sign in with a PIN.
Split bills, tips and receipts
Split the bill between guests, add a tip, and print the receipt or send it on WhatsApp.
Manager approval for discounts
Cancellations, discounts and refunds need a manager's OK, and each one is logged with its reason.
Stock that follows every sale
Recipes deduct ingredients with each order, low stock is flagged, and your reorder list is ready when you are.
Reports that matter
See your best sellers and which dishes to rethink, and get an end-of-day summary on WhatsApp.
Loyalty points
Regulars earn points on every bill with just their phone number, and redeem rewards at the table.
Guest feedback
Guests rate their meal after paying, and happy guests are invited to leave you a Google review.
Results
What pilot restaurants are seeing.
Now piloting with select restaurants
Book a demo
See SawaDine in your restaurant.
Tell us a little about your restaurant and we'll get in touch to set up a short demo, in person or on a call.
- We'll show you the guest, kitchen, waiter and manager screens
- No commitment
Thanks, we've got your request.
We'll contact you soon to arrange your demo.
FAQ
Questions restaurants ask us.
What devices do we need?
A tablet for the kitchen and phones for your waiters. Guests use their own phones. SawaDine runs in the web browser, so there's nothing to install on your devices.
Do guests need to download an app?
No. Guests scan the QR code on their table and the menu opens in their phone's browser.
How long does setup take?
We set it up with you: your menu and prices, what's available, your staff, and a QR card for each table. Most of the work is entering your menu, and we help you with it.
What if the internet drops?
SawaDine needs an internet connection to pass orders between guests, the kitchen and waiters. Guests order over their own mobile data, and we recommend a reliable connection for your staff devices, with mobile data as a backup.
Can we update the menu and mark items unavailable ourselves?
Yes. Managers edit dishes and prices and switch items off in the Manager screen, and guests see the change straight away. Dishes can also show as sold out automatically when their stock runs out.
How do guests pay?
When they're ready, guests tap to let you know from their phone, and your waiter is alerted. The waiter then settles the bill at the table.